Commitment Data Protection We
Six core principles that underpin how 964jg handles every member's personal information with full integrity.
256-bit SSL Encryption
All data transmitted between your device and 964jg servers is protected with industry-standard 256-bit SSL encryption — the same standard used by leading banking institutions.
PDPA 2010 Compliance
All data handling practices at 964jg fully comply with Malaysia's Personal Data Protection Act 2010, ensuring your rights as a user are always protected under the law.
No Data Sales
964jg has never and will never sell, rent, or transfer members' personal data to any third party for marketing purposes without your explicit consent.
KYC Secure & Protected
Our identity verification (KYC) process uses secure, encrypted channels. Your identity documents are stored with restricted access and deleted once the verification process is complete.
Data Control in Your Hands
You may request access to, correction of, or deletion of your personal data at any time through the 964jg support team. We process every request within 14 working days.
24/7 Security Monitoring
Our systems are continuously monitored around the clock to detect and prevent any unauthorised access attempts, data breaches, or suspicious activity.
01 Introduction
964jg values the privacy of every individual who uses our platform. This Privacy Policy is designed to transparently explain how we handle your personal information — from the moment you visit our website through to becoming an active member and using all the services we offer.
This document applies to all users of the 964jg platform, including unregistered visitors, registered members, and any party interacting with our platform via the official 964jg website or mobile app. By using our platform, you agree to the practices described in this Privacy Policy.
This Privacy Policy should be read together with Terms and Conditions 964jg. In the event of any conflict between the two documents, this Privacy Policy shall prevail on matters relating to the handling of personal data.
02 Data Collected
964jg only collects data that is strictly necessary to provide a secure, fair, and quality service. Below are the categories of information we collect:
Registration Information:
- Full name as per official documents.
- Active email address.
- Malaysia phone number.
- Date of birth (for 18+ age verification).
- Your chosen username and password.
KYC Verification Information:
- Copy of identity card (MyKad) or passport.
- Proof of current residential address (recent utility bill or bank statement).
- Proof of ownership of the registered payment method.
Financial Transaction Information:
- Deposit and withdrawal history.
- Payment method used (bank name, partially masked account number).
- Betting and gaming activity records.
Technical & Usage Data:
- IP address and general location (state/city).
- Device type, operating system, and web browser used.
- Login time records, session duration, and pages visited.
- Cookie data and device identifiers for session security.
964jg does not collect irrelevant information such as biometric data, medical information, or other sensitive data unrelated to our platform's services.
03 How We Use Your Data
Every piece of data we collect has a clear purpose and will not be used beyond the stated scope. The following are the primary purposes for which your personal data is used:
- Account Management — create, verify, and maintain your member account securely.
- Transaction Processing — facilitate deposits, withdrawals, and bonus payments accurately and securely.
- Identity Verification (KYC) — comply with anti-money laundering (AML) obligations and ensure the safety of all members.
- Customer Support — handle enquiries, complaints, and assistance requests more efficiently.
- Platform Security — detect and prevent fraud, multi-account usage, and other harmful activities.
- Legal Compliance — meet the reporting and audit requirements set by relevant authorities.
- Service Improvement — analyse platform usage patterns to improve the overall member experience.
- Promotional Communications — send the latest bonus and promotional information, subject to your notification preferences.
964jg will not use your data to make automated decisions that materially affect you without human involvement in the process.
04 Data Sharing
964jg does not sell, rent, or disclose your personal data to third parties for their own independent marketing purposes. However, in certain limited situations, we may need to share your information with the following parties:
- Payment Service Providers — payment processors and financial institutions that help us handle your deposits and withdrawals securely.
- Game Service Providers — game software companies providing content on the 964jg platform, subject to strict confidentiality agreements.
- Statutory Authorities — government agencies or regulatory bodies when we are required to do so under applicable Malaysian law.
- Technical Service Providers — cloud infrastructure and cybersecurity providers that help us operate the platform, subject to strict data processing agreements.
Every third party with access to your data is bound by strict confidentiality agreements and may only use that information for purposes we have expressly authorised. They are not permitted to use your data for their own personal or commercial purposes.
05 Data Security
Protecting your personal data is a responsibility we take extremely seriously. 964jg implements multiple layers of technical and organisational security measures to ensure your data remains safe at all times:
- Data Encryption at Rest and in Transit — all data is encrypted both at rest on our servers and in transit over the network using AES-256 and TLS 1.3 standards.
- Two-Factor Authentication (2FA) — an additional security layer that protects your account from unauthorised access even if your password is compromised.
- Role-Based Access Control — only staff who require access to specific data to perform their duties are permitted to do so.
- Regular Security Audits — our systems undergo periodic penetration testing and independent security audits.
- Real-Time Threat Monitoring — our threat detection system operates 24/7 to identify and respond to any suspicious activity promptly.
In the event of any security incident involving your data, 964jg is committed to notifying you within 72 hours of becoming aware of the incident, in line with industry best practices.
06 Cookies & Tracking Technology
The 964jg platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform functions correctly. The following are the types of cookies we use:
- Essential Cookies — required for core platform functions such as login session verification and security. These cookies cannot be disabled.
- Functional Cookies — save your preferences such as language, theme, and platform settings for a more personalised experience.
- Analytics Cookies — help us understand how members use the platform so we can continuously improve the user experience.
- Security Cookies — detect abnormal access patterns and protect your account from attacks such as CSRF and session hijacking.
You can manage your cookie settings through your web browser at any time. Please note that disabling essential cookies may prevent you from logging in or using certain features on the 964jg platform.
07 Your Rights Under PDPA 2010
As a data subject under Malaysia's Personal Data Protection Act 2010, you have the following rights, which you may exercise at any time by contacting the 964jg support team:
Right to Access
Requesting a copy of all personal data we hold about you.
Right to Rectification
Requesting the correction of inaccurate or incomplete data.
Right to Erasure
Requesting the deletion of your data, subject to legal retention obligations.
Right to Object
Objecting to the processing of your data for direct marketing purposes.
Right to Portability
Receiving your data in a machine-readable format for portability.
Right to Restriction
Requesting a temporary restriction on the processing of your data in certain situations.
All requests relating to your data rights will be processed within 14 working days. For more complex situations, we may require up to 30 working days and will notify you if any delay occurs.
08 Data Retention Period
964jg retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by Malaysia law. Below are our data retention guidelines:
- Active account data — retained for the duration your account remains active and for 5 years following account closure, in line with AML requirements.
- Financial transaction records — retained for 7 years in accordance with Malaysia's financial reporting legal requirements.
- KYC Documents — retained for the period required under applicable anti-money laundering laws.
- Support communication logs — retained for 2 years for reference and dispute resolution purposes.
- Technical log data — retained for 90 days for security monitoring and technical troubleshooting purposes.
Once the retention period expires, data will be securely deleted or anonymised using methods that ensure it cannot be recovered.
09 Third-Party Links & Services
The 964jg platform may contain links or integrations with third-party services such as game providers, payment processors, and customer service providers. This Privacy Policy applies solely to the 964jg platform.
We are not responsible for the privacy practices or content of any third-party websites or services. We encourage you to read the privacy policy of each third-party service you use separately before providing them with any personal information.
Third-party game software providers operating within the 964jg platform may collect game statistics data. All such providers have signed data protection agreements with 964jg and are not permitted to use that data for any other purpose.
10 Child Protection
The 964jg platform is exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18.
If you believe we have inadvertently collected information from an individual under the age of 18, please contact us immediately at [email protected]. We will take immediate steps to delete that information from our systems and close any associated accounts.
Parents and guardians with concerns about their children's use of the platform are encouraged to use appropriate parental control software to restrict access to online gaming platforms.
11 Privacy Policy Amendments
964jg reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technological developments, or new legal requirements. Whenever we make material amendments, we will:
- Updating the "Last Updated" date at the top of this document.
- Displaying a clear notice on the 964jg platform homepage.
- Sending a notification to your registered email address for amendments that directly affect your privacy rights.
Continued use of the 964jg platform after any amendments are published constitutes acceptance of the updated policy. We recommend reviewing this page periodically to stay informed of the latest changes.
To ensure you never miss any important updates, make sure the email address on your 964jg account profile is always current and active.
12 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by 964jg, our team is ready to assist through the following channels:
- Live Chat — available 24/7 directly on the 964jg platform for the fastest response.
- Email — [email protected] (response within 1–2 business days).
- Support Section — log in to your account and submit a support ticket via the "Contact Us" section in your profile.
We are committed to responding to every privacy-related enquiry within the stipulated timeframe and ensuring every concern you raise is handled seriously and professionally.
You may also refer to FAQ page us for answers to the most frequently asked questions about privacy, account security, and data handling on the 964jg platform.